Credit Card Payments
Please note that there is a 3% charge on credit card bookings.
Quotations
Quotations are given on the basis of the most direct route and on the information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer, in which case the route will be clearly shown on the quotation. All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are valid for 28 days - unless otherwise stated. Quotations are given for coach and driver only. Any additional charges will be separately identified and will be the hirer's responsibility - unless otherwise specified.
Drivers Hours
The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor and passenger shall delay or otherwise interruot the journet in such a way that the driver is at risk of breaching regulations relating to his driving hours or his duty time. If a breach occurs, the hirer will be responsible for any additional costs incurred, unless breach is outside the control of the hirer.
Cancellation by the Company
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary the agreed conditions unilaterally, the company may cancel the contract by returning all money paid by hirer without further or other liability.
Vehicle to be provided
The company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case any additional pro rata charge will be made to the hire charge. The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of at least equivalent quality.
Passenger Property
All vehicles hired by the company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and to what extent passenger’ property is carried. Large bulky items may not be able to be carried, and the hirer should take all steps to notify the company in advance of such requirements. The company accepts any personal property of the hirer and passengers on the understanding that it will take reasonable steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional value are to be carried on the vehicle. It is the hirer’s responsibility to minimise risk of loss when property is left unattended.
Complaints
In the event of complaint about the company’s services, the hirer should endeavour to seek a solution by seeking assistance from the driver or from the company. If this avenue has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of hire.
Payment
Any deposit requested must be paid by the first date stated, and payment in full must be made by the second date stated – before the start of the hire, unless otherwise agreed by the company. The company reserves the right to add interest by the rate of 2% compound interest per calendar month, after the date by which payment should have been made.
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